Consultants Don’t Have the Answers
They Have The Questions We expect consultants to have “The Right Answers” to our problems. Instead, we should first expect them to have “The Right Questions.” Clients look to consultants to analyze problems, find solutions, and so on. Before making proposals or giving advice, however, good consultants won’t jump to conclusions. They’ll: Ask clients investigative questions. Probe and listen carefully for underlying facts and reasons. Use a client’s answers to build a reality-based approach that meets the client’s real needs. The… read more →
